Adidas, the renowned sportswear brand, is known for its high-quality products and excellent customer service. However, there may come a time when you need to cancel an online order or return a product. In this article, we will explore the ins and outs of Adidas Stornieren (cancellation) and returns process, including the different options available to customers.
Can I Cancel My Online Order?
One of the most common questions that customers have is whether they can cancel their online order with Adidas. The good news is that yes, you can cancel your online order, but there are certain conditions to be aware of. Adidas allows customers to cancel their online orders within the first 15 minutes of placing the order. This means that you need to act quickly if you change your mind or make a mistake in your order.
If you miss the 15-minute window, you can still return the product using Adidas' free returns option within 30 days of receiving the item. This gives you a bit more flexibility in case you need to return the product for any reason.
Adidas Returns by Post
If you need to return a product to Adidas, you have the option to do so by post. The process is simple and convenient, ensuring that you can easily send back any items that don't meet your expectations.
To return a product by post, you will need to follow these steps:
1. Log in to your Adidas account and go to the "My Orders" section.
2. Select the order that contains the item you want to return.
3. Click on the "Return Items" button and follow the instructions to generate a return label.
4. Pack the item securely in its original packaging, including all tags and labels.
5. Affix the return label to the package and drop it off at your nearest post office or courier service.
Once Adidas receives the returned item, they will process the refund or exchange according to their return policy.
Adidas Return Policy
Adidas has a customer-friendly return policy that aims to make the process as smooth as possible for customers. Here are some key points to keep in mind about Adidas' return policy:
1. You can return products within 30 days of receiving them.
2. The items must be in their original condition, unworn, and with all tags and labels attached.
3. Returns are free of charge, whether you choose to return by post or in-store.
4. Refunds will be processed to the original payment method within a reasonable timeframe.
By adhering to these guidelines, you can ensure a hassle-free return experience with Adidas.
Adidas Returns by Mail
In addition to returning products by post, Adidas also offers the option to return items by mail. This can be a convenient option for customers who prefer not to visit a physical store or post office.
To return a product by mail, you can follow a similar process to returning by post. Simply log in to your Adidas account, select the order you wish to return, and follow the instructions to generate a return label. Then, pack the item securely, affix the return label, and send it back via mail.
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